Rayani Air technical problems: 'Provide real solution' - Netizens
Kohilah Sekaran
Februari 9, 2016 12:20 MYT
Februari 9, 2016 12:20 MYT
More than 200 passengers stranded at the Langkawi International Airport after Rayani Air cancelled two flights due to technical problems - pix Facebook/Rayani Air
More than 200 passengers were stranded at the Langkawi International Airport after the low-cost carrier Rayani Air cancelled two of its flights bound to Kuala Lumpur.
Flight RN180 scheduled to Kuala Lumpur International Airport 2 (KLIA2) at 11.10 am was not allowed to depart due to the technical problems.
A Rayani Air Customer Service officer told Bernama, “I was made to understand that the engineering division is still waiting for the replacement parts to fix the aircraft."
He also said the affected passengers were given a choice whether to use ferry and the bus services provided by the airline back to Kuala Lumpur or to get their airfares refunded.
Furthermore, another Rayani Air flight scheduled at 6.20pm had also been cancelled.
As a result, netizens opted for social media to express their dissatisfaction towards the airline’s professionalism.
They pointed out Rayani Air’s failure to provide clear explanation and reasonable solution.
Several netizens also noticed Rayani Air Facebook page was not accessible during the fiasco.