'Rayani Air will be back' - CEO, Ravi Alagendrran

Kohilah Sekaran
April 10, 2016 08:54 MYT

Rayani Air: The young airline was established on January 19, 2015 and to date, boasts more than 300 employees. - File Photo

Rayani Air chief executive officer, Ravi Alagendrran today apologised for the difficulties faced by the airline's customers in recent weeks.

According to a Facebook statement, the owner and founder of the country’s first syariah-compliant airline said that he has been in a state of despair for the inefficiencies in services by the company.

“As Rayani Air CEO, I humbly apologised to our loyal passengers and causing difficulties directly or indirectly in recent weeks.

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“We, at Rayani Air are upset with the poor services and we will try our best to rectify and fix them.

“Rayani Air is a new airline in the country. We have a lot to improve and learn. Please continue in supporting us.

“Hopefully, the airline will remain relevant to all layers of the society without being prejudice to their skin colours for us to soar higher.

“

At Rayani Air, we wish to express our gratitude to the rakyat for flying with us

”

- Ravi Alagendrran

Alagendrran also said that Rayani Air will be back with improved and quality services.

“At Rayani Air, we wish to express our gratitude to the rakyat for flying with us. Thank you too to all Rayani Air employees who had been with us through ups and downs. Rayani Air will be back. Wait!!!

Transport Minister, Datuk Seri Liow Tiong Lai today said that the Department of Civil Aviation will send a temporary suspension letter to the airline tomorrow.

Rayani Air, on Friday confirmed that it has ceased operations effective Friday for restructuring plans of its services.

Following the minister’s statement today, the media social was flooded with mixed reactions and criticisms.

Social media users largely said that what happened was a lesson learnt and that the halal slogan meant nothing for businesses of any sort, if services offered were mediocre.

Ada pengajaran di sebalik hikayat Rayani Air ini. 'Patuh Syariah', slogan digunakan utk menjual sesuatu, tiada makna kalau servis tak baik.
— Syahredzan Johan (@syahredzan) April 10, 2016

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Rayani Air is proof that it takes more than just a halal certification to make a business survive. https://t.co/eMqVSN8A9N
— A. (@aziff90) April 9, 2016

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Rayani Air is a good example that pleasing God is never enough for any business. You got to please the employees, customers, the people.
— Khalid (@khalids) April 10, 2016

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RayaniAir tu salah satu contoh untuk bakal bakal business man business woman. Management kalau teruk. Tak kemana.
— Bad Pitt (@pittssuda) April 10, 2016

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PILOT RAYANI AIR DAH START MOGOK!Aku baca The Star mengatakan yang pilot Rayani Air mogok hingga menyebabkan banyak...
Posted by Syahril A. Kadir on

Rayani Air was established on January 19, 2015 and to date boasts more than 300 employees.

#DCA #Liow Tiong Lai #Ravi Alagendrran #Rayani Air #suspension