Microsoft may be strugglinig in its efforts to challenge the dominance of Apple and Android in the smartphone arena, but the quality and performance of Nokia's Lumia smartphones is such that the company has experienced a serious upturn in customer satisfaction rates since the handsets were launched in November 2012.
The Windows Phone 8 operating system and mobile platform may have come in for more than its fair share of criticism over recent months, not least form Microsoft's own co-founder, Bill Gates, who admitted earlier this week that he wasn't satisfied with the company's mobile strategy, but that doesn't mean that the company's handset partners aren't producing high-quality smartphones. In particular, Nokia has seen its overall customer satisfaction rankings rocket in the UK since it launched its Windows Phone 8 handsets, the Lumia 920 and Lumia 820 in November 2012.
According to the latest figures from YouGov, in December 2012, 42 percent of Nokia smartphone owners said that they would buy another phone from the company based on their experience of their current handset. In September 2012, only 30 percent said that they would buy another Nokia handset.
Of the results, based on a survey of over 4,100 UK mobile phone users aged 18 and over, Russell Feldman, associate director at YouGov said: "Nokia has finally turned a corner. By increasing the number of Lumias in its base it has given their customers something worth coming back to. It is now seen by its consumers as a quality smartphone brand. While they are still a fair distance behind Apple and Samsung in terms of market share and loyalty, the fact they have changed consumer perception among their customers puts them in a solid position as the smartphone war intensifies."
Since its launch the Lumia range of handsets has won universal praise; the only complaint from reviewers has been that at 185g, it is much heavier than the Samsung Galaxy SIII (133g) or the iPhone 5 (112g). However, this extra weight hasn't been too much of a burden for sales. YouGov's figures also show that over the past 12 months the percentage of Nokia customers in the UK with a Windows Phone handset has jumped from 1 to 40 percent.
Nokia is widely expected to launch a new flagship Windows Phone handset, codenamed the Eos, at the upcoming Mobile World Congress on February 25. It is expected to feature an aluminum shell and a 41-megapixel image sensor for superior photography performance.
AFP RELAXNEWS
Thu Feb 21 2013
Pedofilia MRSM Tumpat: Polis selesai panggil 14 individu
Polis selesai memanggil 14 individu untuk dirakam keterangan berhubung kes pedofilia melibatkan seorang guru di Maktab Rendah Sains Mara (MRSM) di Tumpat.
PRK Kuala Kubu Baharu: Pengundi tentukan kemenangan, bukan Tun M - Azmin
Kemenangan DAP dalam PRK Kuala Kubu Baharu hanya akan ditentukan oleh pengundi dan bukannya bekas Perdana Menteri, Tun Dr Mahathir Mohamad.
PRK Kuala Kubu Baharu: Calon PN sah miliki Sarjana Eksekutif UMPSA
Calon Perikatan Nasional (PN), Khairul Azhari Saut, 54, disahkan memiliki Sarjana Eksekutif Pengurusan Perniagaan dari Universiti Malaysia Pahang Al-Sultan Abdullah (UMPSA).
PRK Kuala Kubu Baharu: Calon PN tunjuk bukti kelayakan akademik
Calon Perikatan Nasional (PN) bagi Pilihan Raya Kecil (PRK) Kuala Kubu Baharu, Khairul Azhari Saut menunjukkan bukti berkaitan kelayakan akademiknya bagi menjawab isu berkenaan.
Enakmen kawalan hiburan baharu, Kelantan yakin tidak bercanggah
Kerajaan Kelantan yakin proses penggubalan Enakmen Kawalan Hiburan baharu Kelantan yang akan dibentang pada sidang Dewan Undangan Negeri (DUN) selepas ini tidak bercanggah dengan aturan sedia ada.
Misi teroka peluang ekonomi, tarik pelaburan baharu di WEF - PM
Delegasi Malaysia akan berkongsi dasar dan hala tuju negara di samping mempertegas pendirian negara dalam isu geopolitik serantau di hadapan pemimpin dunia.
JBPM Terengganu berdepan kesukaran padam kebakaran
JBPM Terengganu menghadapi kesukaran memadamkan kebakaran di Kampung Sungai Ikan Kuala Nerus yang melibatkan lebih 75% tapak pelupusan sampah
Polis jangka laporan baharu selepas berkas guru tahfiz
Polis Kelantan menjangkakan lebih banyak laporan polis berkenaan pencabulan di sebuah pusat tahfiz di Machang selepas penahanan seorang guru.
Polis Jerman rampas 4 kereta Bugatti Veyron edisi terhad yang dikaitkan dengan 1MDB
Kenderaan berkenaan dikatakan sebahagian daripada siri "Legenda" khas Bugatti Veyron, dengan hanya 18 daripada supercar tersebut dibina dalam enam spesifikasi.
Gempa kuat 6.5 skala Richter gegar Garut, impak dirasai hingga Jakarta
Badan Meteorologi, Klimatologi dan Geofisika (BMKG) Indonesia merekodkan gempa berkekuatan 6.5 skala Richter pada malam Sabtu.