DELTA Air Lines Inc apologised on Thursday to customers, who were forced off its flight last month, and said it would refund them and provide additional compensation.
A video was posted online by Brian Schear on Wednesday, claiming that Delta "booted" him off a flight, along with his wife and two infants, due to overbooking.
"We are sorry for the unfortunate experience our customers had with Delta," the company said in a statement on Thursday. The flight was departing from Maui to Los Angeles on April 23.
This comes nearly a month after United Continental Holdings Inc sparked outrage for dragging a passenger by his hands, out of an overbooked flight. However, the airline reached a settlement with the passenger last month.
Following the United incident, Southwest Airlines Co said it would stop overbooking its flights.
American Airlines Group Inc also experienced its own public relations fiasco last month when a video went viral, showing an onboard clash over a baby stroller.
Reuters
Fri May 05 2017
Delta Air Lines Inc apologised on Thursday to customers, who were forced off its flight last month, and said it would refund them and provide additional compensation. -Reuters
Faisal Halim mungkin tak dapat beraksi lima atau enam bulan - Shahril
Shahril berkata, tonggak jentera serangan Gergasi Merah itu bakal menjalani sekurang-kurangnya dua pembedahan lagi selepas ini.
Pensyarah wanita disiasat sebar video aib bekas suami
Difahamkan, penahanan dibuat susulan laporan polis dibuat mangsa berusia lingkungan 60-an bergelar Datuk, pada 28 April lalu.
MITI galak syarikat tempatan jalin kerjasama pelaburan dengan Arab Saudi
Arab Saudi juga mempelawa syarikat Malaysia untuk melabur di negara itu bagi membolehkan peningkatan perdagangan dan pelaburan dua hala.
Hamas terima cadangan gencatan senjata di Gaza, Israel tidak setuju
Benjamin Netanyahu sifatkan perjanjian gencatan senjata itu tidak memenuhi tuntutan Israel.
PRK KKB: Masyarakat India dinasihat pilih calon mampu jamin kesejahteraan
Komuniti India harus tidak mudah terperdaya dengan hasutan pihak tertentu yang meminta mereka memboikot PRK berkenaan.
Jangan guna lagu artis Iban tanpa kebenaran - Parisa
Persatuan Artis Iban Sarawak (Parisa) menggesa mana-mana pihak supaya tidak menggunakan lagu hasil karya atau nyanyian artis-artis Iban sesuka hati.
Columbia University batalkan konvokesyen berikutan demonstrasi pro-Palestin yang berterusan
Pihak universiti berkata ia -akan meninggalkan majlis konvokesyen utama pada 15 Mei- dan sebaliknya menganjurkan beberapa siri kecil majlis.
Pihak berkuasa Palestin minta AS campur tangan halang Israel serang Rafah
Tentera Israel keluarkan arahan kepada warga Palestin di kawasan kejiranan timur Rafah supaya segera berpindah dan bergerak ke selatan Gaza.
Peluang trio pecut wanita ke Olimpik masih samar - PKBM
Peluang trio pecut wanita negara yang berada di kedudukan pertama senarai menunggu untuk beraksi pada Sukan Olimpik Paris 2024 masih samar.
Kaji semula tanah pertanian di Malaysia bagi tingkatkan sektor makanan - Pakar ekonomi
Mohd Afzanizam berkata, pertanian vertikal membantu meminimumkan penggunaan tanah dan membolehkan penanaman dengan lebih mampan.